Refund Policy

​

The information presented in this Refund & Replacement Policy is intended to outline our procedures and expectations regarding refund eligibility, evidence requirements, and timelines. While we make every effort to provide clear guidance, this document does not constitute formal legal advice. Any customer or business entity reviewing this policy should understand that terms may vary depending on operational requirements, delivery conditions, or unforeseen circumstances. By placing an order with us, the customer acknowledges that they have read, understood, and agreed to the terms and requirements stated herein. If legal clarity or interpretation is required, we encourage consulting a qualified legal professional.

Refund Policy - the basics

​

We are committed to ensuring that every order is packed with care, accuracy, and attention to detail so that our customers receive exactly what they purchased in perfect condition. However, in the rare event that an order arrives empty, damaged, defective, or incorrect, the customer must inform us of the issue within 24 hours of delivery. This timeframe is mandatory, as it allows us to verify claims while order and delivery records are still accessible and valid. Claims made after the 24-hour period from the time of delivery confirmation will not qualify for review, refund, exchange, or replacement, regardless of the nature of the issue.

​

Once a claim is submitted with the required evidence, our team will carefully review the case, and we reserve the full right to approve or decline the request based on the validity, clarity, and completeness of the proof provided.

​

​

To initiate a refund or replacement request, the customer is required to provide a clear, complete, and unedited video recording of the unboxing process. This video must begin before the package is opened and should clearly show the sealed parcel from all angles, including the shipping label and tape or sealing material, followed by the full unwrapping process and the product inside. The video must clearly demonstrate the issue being reported, whether it is damage, defect, an empty parcel, or an incorrect item. Videos that appear edited, incomplete, restarted after opening, or unclear may result in the request being rejected, as proper evidence is essential to support the claim.

Requests submitted without an appropriate unboxing video will not be eligible for a refund or replacement under any circumstances, as this documentation is required to maintain product quality control, prevent misuse, and ensure fairness for both the customer and our business.